I am an accredited ACC * coach, business coach, consultant, manager and owner of LUMICO.
I am experienced in management of customer service and training departments.

 
 
 

My clients

Some of my existing clients are Orange Poland and Warsaw University of Technology, whom I regularly advise on employee development.

Orange Poland:

  • Adaptation and development trainings for managers
  • Adaptation and development trainings for customer service advisers
  • Individual trainings.

 

Warsaw University of Technology;

  • coaching

* * Accredited by: International Coach Federation, title: Associate Certified Coach.

 

Specialization

The scope of my expertise includes individual, group and team coaching .

 During coaching sessions, I focus on building relationships based on partnership and trust.

My work with a client is based on his business and his personal goals.

During the session, I use tools and methods that are consistent with the ethics of the International Coach Federation.

I am the author of LUMICO cards – which I use in coaching and training processes.

Professional experience

I have many years of experience in training, individual and group coaching sessions, HR work and management.

I have managed development processes of many trainers by providing both development and certification supervisions.

While working in Human Resources, I was responsible for the organization and implementation of training and staff development.

Holding the position of the Head of Training Section, I was managing the coaching team, I was also involved in recruitment process  and work induction by running TtT and supervisions.

I was also in charge of a 32-person customer service team.

Education background

I have graduated from and have been awarded or certified with the following:

  • NOVO Studio – Group and Team Coaching School – preparation for International Coach Federation Exam PCC – Professional Certified Coach (in progress)
  • SET Group-  Business Coach School – Business Coach Certificate
  • NOVO Studio – Group and Team Coaching School – Group and Team Coach certificate
  • Warsaw University, Psychology Department, faculty: Human Resources Management; postgraduate diploma.
  • Academy of Physical Education – Master’s Degree

 

Professional experience in numbers:

Number of documented training hours conducted independently Approx. 8 500
Number of documented coaching hours conducted independently 400 – documented by coaching  record cards
Number of documented training hours conducted in partnership with other trainer 750
Number of documented hours conducted under supervision Approx. 300